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Shipping & Returns

SHIPPING TERMS

Elegant Sparklers ships items from our warehouse in Langhorne, Pennsylvania to 47 states within the contiguous United States. We DO NOT ship products to Puerto Rico, Hawaii, Alaska, Canada, APO/FPO or P.O. Boxes.  As consumers or buyers of our products, you are responsible to company and use the product consistent on the labeling and within the laws that govern the use of such products consistent with those within your specific state, city or county.

Orders are shipping the same business day if received prior to 4:00 pm EST (Eastern Standard Time) or the next business day (exception of holidays). All Sparklers, Sky Lanterns and Firework Novelties due the flammable nature of the product, compressed air and Department of Transportation (DOT) guidelines / restrictions / product classifications cannot be shipped via Air or Expedited Shipping options. Hence, products are shipped using Ground Freight via Common Carrier such a Fed-Ex Ground or UPS Ground or other private courier service. Elegant Sparklers to avoid delays with your order and due to factors beyond our control, may opt to use either Fed-Ex, UPS or private courier services to ship your order. Shipping Charges are provided within our shipping cart* and are based on product weight from the courier (Fed-Ex/ UPS).

It is your responsibility to inspect the shipment before you sign for it.  Shipments should be opened and counted to verify before signing for receipt.  Any shrink wrap that has been opened should be carefully inspected. All shipments require an adult signature at delivery, NO EXCEPTIONS.

PRODUCT QUALITY GUARANTEE:

Our products are manufactured under strict quality control standards and safety specifications. If handled consistent on the labeling, stored in a dry place and away from heat/ direct sunlight they can last for years and can be used for various type of special events or celebrations in the future. Elegant Sparklers stands behind the products we sell.  In the rare event that you have a product that is a "dud", we will gladly offer you a replacement on your next order.  Simply email us with a clear photo of the item that did not perform.

RETURN POLICY:

All Sales are FINAL. We do not accept returns of Sparklers, Sky Lanterns or Firework Novelties and cannot be returned.  An order may be cancelled up to the time before it is scheduled to ship or till 3:30 pm EST on the day it was placed.No cancellation on rush or last minute orders.

TRANSIT TIMES:

Package transit times may vary based on your location and are based on Fed-Ex delivery timeline or schedule, typically from Monday to Friday and excludes holidays and Saturday or Sundays. You are encouraged to use the tracking number provided and tracking link to track your package to obtain accurate deliver schedule and time.

WHOLESALE SHIPPING:

Wholesale orders due to the weight of the package can only be shipped via private trucking services, it’s a lot cheaper and efficient to do so rather than using common couriers who may have restrictions on shipments. Trucking company’s charges may vary, and are based on your order quantity, package dimensions, weight, insurance costs, shipping location, residential delivery charge and fuel or other surcharges. Intergalactic Fireworks will make very attempt possible to keep your shipping costs are as small and affordable as possible for your fireworks shipment. All wholesale orders a shipping quote is provided and must be approved prior to shipping.  

We accept ALL MAJOR CREDIT CARDS including AMEX and PayPal. Order can be placed our website or phone.

CONTACT INFORMATION:

Elegant Sparklers, LLC
922 S. Woodbourne Road
Suite # 285
Levittown, PA 19057
Phone: 866-894-8278
Email: info@elegantsparklers.com